Frequently Asked Questions About Find Me Mexico's Teotihuacan Tours
These are the questions me and my team get the most before a tour. So if you're wondering about pickup, prices, what to wear, or the hot air balloon... the answer is probably here, and each one links to the page where I explain it in more detail.
Pickup AND dropoff is at your Airbnb, hotel, or hostel in Mexico City.
For the hot air balloon, your address needs to be inside our pickup areas, and you can see them on the Teotihuacan hot air balloon page.
What time will you pick us up?
This depends on the tour you choose.
➡️ Hot Air Balloon Tour: 4:30 to 5AM
➡️ Regular Tours:BEFORE 7AM (usually between 6:15am and 7am)
After you book a tour, we'll let you know what time we'll pick you up via SMS Text Message or WhatsApp.
We start early because of the sun and the crowds, and I explain the hours in when Teotihuacan opens.
What makes Find Me Mexico Tours different?
Simple.
There's NO other tour company that combines all the following benefits together in one affordable tour by LOCALS:
➡️ Skip The Crowds & Sun: We'll get to the pyramids early so there's not a lot of people, and so you're not baking in the hot sun (there's no shade at the pyramids, so this is important)
➡️ Fast Access: No long lines and punctual pickup at your apartment, hotel, or hostel.
➡️ Certified Guide: We're SECTUR-certified guides who can answer ANY question you throw at us about Mexico!
➡️ Ancient Stories, History & Facts: All of our guides are history nerds, and we know how to tell the stories of Mexico City to make learning about Mexico's history FUN!
➡️ Comfortable Travel: Private transportation with AC.
➡️ Punctual and Organized: Well-planned itinerary with clear timeframes for an efficient experience.
➡️ Custom Tours: If you have a special request (want to eat at the cave restaurant, need a wheelchair, have kids, etc) we can accommodate, or recommend one of our private tours.
The EXPRESS Tour is $1,000 MXN per person (about $55 USD), the No Crowds Tour is from $1,000 MXN, and the Tour With Me, Angela! is $1,299 MXN (about $70 USD).
A private tour is $2,800 MXN per person (about $150 USD), and the hot air balloon starts at $3,200 MXN per person (about $175 USD).
Hotel pickup and the pyramid tickets are included in all of them. You can see what each one includes on all of our Teotihuacan tour options.
How do I book, and do I pay everything up front?
For the group tours you book online and put down a deposit to save your spot, and you can pay the rest in person on the day of the tour.
For a private tour, message us on WhatsApp or by text with your date and how many people are coming. We reply within 12 to 24 hours and send you a secure payment link.
The balloon is booked online too. After you book, we ask for your weight and send your pickup time the day before.
Can I cancel or reschedule my tour?
Yes. You can cancel or reschedule for FREE up to 24 hours before your tour.
And every tour has our 100% "Love It or Your Money Back" guarantee, so if for ANY reason you're not happy at the end of the tour, we refund every peso.
The balloon has a couple of extra weather rules, and everything is written out in our cancellation policy.
Visiting the Teotihuacan pyramids
Where are the Teotihuacan pyramids?
Teotihuacan is located about 50 kilometers (31 miles) northeast of Mexico City. The drive takes approximately one hour, making it a perfect day trip.
An Uber alone costs around $1,000 MXN one way... and you don't get a tour. Our tours include all transportation, toll-booths, parking, and tickets, plus a full guided experience.
Yes. Teotihuacan is a well-maintained UNESCO World Heritage Site with security staff on-site. Booking a guided tour ensures a smooth, safe, and hassle-free experience.
Wear comfortable walking shoes, because the site is vast with uneven terrain. Bring a hat, sunglasses, sunscreen, and plenty of water. There is very little shade at the pyramids, so sun protection is important.
Are there food and drinks available at Teotihuacan?
Yes, there are snack vendors near the entrance, but water is more expensive inside the site. We recommend bringing your own water and light snacks, especially on warmer days.
On the No Crowds Tour we also stop for lunch at a local restaurant (lunch isn't included). I share more tips in the Teotihuacan day trip guide, and everything else is in my Plan Your Visit guide.
Private tours and hot air balloons
Do you offer private Teotihuacan tours?
Yes! A private Teotihuacan tour lets you customize your itinerary and explore at your own pace with a personal certified guide. It's ideal for families with children, wheelchair users, photographers, or anyone wanting a more exclusive experience.
It's $2,800 MXN per person (about $150 USD), and groups of 5 or more get a discount. See the Teotihuacan private tour page, or read private tour vs group tour if you're not sure which one is best for you.
Do you offer hot air balloon rides at Teotihuacan?
Yes! Our Teotihuacan hot air balloon tour picks you up at 4:30 to 5AM for a sunrise flight over the pyramids, and the flight is about 45 minutes.
There are 2 packages. Balloon + Free Time at Teotihuacan is $3,200 MXN (about $175 USD) and includes breakfast and 1h30 of free time at the pyramids. Balloon + Guided Tour of Teotihuacan is $3,600 MXN (about $195 USD) and includes a guided tour of the Pyramid of the Sun and the Pyramid of the Moon (breakfast price not included).
Yes. We only work with pre-vetted, certified hot air balloon pilots who conduct pre-flight safety checks and constantly inspect their equipment. No shortcuts are ever taken on safety.
What happens if the weather is bad on my balloon tour day?
If conditions are unsafe for flying, we will either reschedule you for another day or offer a full refund.
But if you're already at the pyramids when the weather cancels the flight, the $400 MXN transportation cost is non-refundable, because we still pay for gas and tickets that day.
And if you want a Teotihuacan tour or a sunrise hot air balloon above the pyramids... that's what me and my team do. You can see all of our tour options here :)
