Terms & Conditions

By using findmemexico.com or booking a tour with Find Me Mexico, you agree to these terms. If you don't agree with any part of them, please don't use our website or our services.

Find Me Mexico shares information about traveling in Mexico and runs tours to Teotihuacan from Mexico City with our SECTUR-certified local guides. Right now that means our Teotihuacan group tours, private tours, and hot air balloon flights above the pyramids.

We can update, change, or stop any of our services at any time without notice. And if you keep using the website after a change, that means you accept it.

How you book depends on the tour.

• Group tours (EXPRESS Tour, No Crowds Tour, and Tour With Me, Angela!). You book online and put down a deposit to save your spot, and you pay the rest in person on the day of the tour.
• Private tours. You message us on WhatsApp or by text with your date and how many people are coming. We reply within 12 to 24 hours and send you a 100% secure payment link to save your spot.
• Hot air balloon. You book online, and then we contact you to ask for your weight and send your pickup time the day before your flight.

Our prices are in Mexican pesos (MXN) and we accept USD too. You can see every price on all tour options.

We pick you up and drop you off at your hotel, Airbnb, or hostel in Mexico City. For the hot air balloon, your address needs to be inside our pickup areas.

After you book, we send your exact pickup time by SMS or WhatsApp. So please be ready at that time, because there's no refund if you miss the tour or arrive too late to join it.

If you weigh more than 99 kg (218 lbs), you pay $25 MXN per extra kilo. You pay this on the day of the flight, on-site, with card or cash in MXN pesos.

The balloons only fly at sunrise and the weather decides if they go up. What happens when the weather cancels a flight is in our cancellation policy.

You can cancel or reschedule for FREE up to 24 hours before your tour. If you cancel less than 24 hours before, it's non-refundable, and there's no refund for no-shows.

Refunds go back to the payment method you used to book. Everything, including the balloon weather rules, is written out in our cancellation policy.

Every tour has our 100% "Love It or Your Money Back" guarantee.

I'm so confident you'll LOVE my tour that if for ANY reason you're not completely happy at the end of the tour... I'll refund every peso. No questions asked!

When you use findmemexico.com, you agree not to:

• upload anything harmful, defamatory, or illegal
• misrepresent yourself or pretend to be someone else
• break anyone's intellectual property rights

Find Me Mexico is not liable for any direct, indirect, or consequential damages that come from using our website or our services.

How we collect, use, and protect your information is explained in our privacy policy.

If you have a question about these terms, message us on WhatsApp, email talk@findmemexico.com, or use our contact page. We reply within 12 to 24 hours.