Cancellation Policy

Here are the rules for cancelling, rescheduling, and refunds, in plain words. If anything isn't clear, just message us :)

You can cancel or reschedule any of our tours for FREE up to 24 hours before it starts. If you cancel with less than 24 hours' notice, it's non-refundable. For the hot air balloon, if the weather cancels your flight the day before, you can reschedule or get a full refund.

Last updated: November 14, 2026

Group and private tours

Cancel 24 hours or more before your tour and you get a full refund.
You can also reschedule for FREE up to 24 hours before your tour.
If you cancel less than 24 hours before the tour, it's non-refundable.
There's no refund for no-shows, or if you arrive too late to join the tour.

This is the same for the EXPRESS Tour, the No Crowds Tour, Tour With Me, Angela!, and our private tours.

Hot air balloon cancellations

If you need to cancel, let us know at least 24 hours before your flight for a 100% refund.

If the weather cancels your flight

The balloons only fly at sunrise and the weather decides if they go up. So if your flight gets cancelled because of the weather the day before, you can either reschedule or get a full refund.

But if you're already at the pyramids when the weather cancels it, the transportation cost of $400 MXN (about $22 USD) is non-refundable, because we still need to cover gas, tickets, and everything else that day even if you don't fly. And if you reschedule, you pay the $400 MXN transportation again.

So I recommend to check my Teotihuacan weather guide before you pick a date. You can see both balloon packages on the Teotihuacan hot air balloon page.

If we cancel your tour

If Find Me Mexico has to cancel a tour, you can choose a full refund or move to another day when there's a spot open.

How to cancel and how refunds work

To cancel, reschedule, or ask for a refund, message us using the contact details in your booking confirmation, or on WhatsApp. We reply within 12 to 24 hours.

Refunds go back to the same payment method you used to book.

Our "Love It or Your Money Back" guarantee

On top of all this, every tour has our 100% "Love It or Your Money Back" guarantee. If for ANY reason you're not completely happy at the end of the tour, we refund every peso.

The rest of the booking rules are in our terms and conditions. And if you want a Teotihuacan tour or a sunrise hot air balloon above the pyramids... that's what me and my team do, and you can see all of our tour options here :)

For Brian (remove before launch): these are not in any policy text on the site yet, so I did not write them. Tell me the rule and I will add it.

Group tour deposit: if you cancel less than 24 hours before, is it only the deposit that is lost (since the rest is paid on the day)?
How long a refund takes to arrive.
Rescheduling inside 24 hours: allowed for a fee, or not at all?
Part of a group cancels (for example 2 of 4 people): same rule per person?
Group and private tours in bad weather (rain): still run, reschedule, or refund?